Privacy Policy

The personal information we collect depends on how you interact with us. It may include:

• Contact details — name, email address, phone number, business name, role/title.
• Enquiry and project information — details you provide through forms, email, calls, or meetings (for example, requirements, timelines, environments, and preferences).
• Billing information — invoicing details, billing address, and payment status. (Payment processing is typically handled by third-party providers; we generally do not store full payment card details.)
• Support and service communications — requests, tickets, emails, and call notes.
• Website usage data — basic analytics such as pages visited, approximate location, device/browser type, and referral source.

Sensitive information: We do not intentionally collect sensitive information (as defined by the Privacy Act). Please avoid submitting sensitive information unless we explicitly request it and it is necessary for a service.

We collect personal information in the following ways:

• Directly from you when you contact us, fill out forms, or purchase services.
• From your organisation if an authorised representative provides your details.
• Automatically through our website via cookies and similar technologies (see section 9).

We use personal information to:

• Respond to enquiries and communicate with you.
• Provide, operate, and improve our Services.
• Prepare quotes, onboard customers, and deliver implementation/support.
• Issue invoices, process payments, and manage accounts.
• Maintain security, prevent fraud, and protect our systems and customers.
• Send service-related updates (for example, changes to terms, planned maintenance, security notices).
• Send marketing communications where permitted by law (you can opt out at any time).

We do not sell your personal information.

We may disclose personal information to trusted third parties where necessary to operate our business and provide Services, such as:

• IT and hosting providers (for example, website hosting, email).
• Analytics providers used to understand website usage.
• Payment processors and accounting tools used for billing and invoicing.
• Contractors or professional advisers (for example, legal/accounting) where necessary.

We take reasonable steps to ensure these parties handle information securely and only use it for the services they provide to us.

We may also disclose information where required or authorised by law (for example, to comply with a legal request).

We implement appropriate technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and you acknowledge that security risks can exist.

We keep personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. We take reasonable steps to delete or de-identify personal information when it is no longer needed.

Our website may use cookies and similar technologies to operate, improve performance, and understand usage (for example, which pages are visited). You can manage cookie preferences through your browser settings. Blocking cookies may affect website functionality.

You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

You may also request deletion of personal information where applicable. Some information may need to be retained for legal, security, or operational reasons (for example, tax and invoicing records).

To make a request, contact us using the details below. We may need to verify your identity before processing your request.